Prices for nZoom package solutions

For better organization of the service process, the system automatically keeps files for each contracting party, recording all entries associated with them. The system can differentiate various types of contracting parties and for each one, it retains specific information tailored to your needs. Additionally, the system maintains contact information for each contracting party – telephone, fax, email, address, and the ability to associate multiple offices and contact persons.

The system maintains records for all equipment - serial number, type, model, brand, date of sale, installation date, distributor, warranty period, and installation site (with the address of the respective site). The system also allows for the review of all documents related to the specific system – requests for service, records of maintenance performed.

The system can print a warranty card upon filling in the data for the end customer, installation date, and employees performing the installation. The document contains information grouped in several sections:

• Contracting parties - place and date of issuing the warranty, dealer who made the sale, who carried out the installation, data for the client where the equipment has been installed.
• Description of the equipment.

The document is filled out during a preventive equipment maintenance visit. Features to be filled in include:

• Date and location of the visit,
• Measurements taken and parts installed,
• Еmployee who performed the maintenance.

This document is entered both by the headquarters and each of the dealers who have serviced a particular machine. Based on the maintenance performed, the system can track the expiration or extension of the warranty according to pre-set rules. Consequently, the system records whether the machine is under warranty or not. In the case of registering an out-of-warranty service, it is possible for the cost of the service performed to be invoiced.

The service request is entered both by company employees and dealers. It is used to select the machine that needs servicing. The system automatically fills in the address of the site, the type and kind of the machine, and its warranty period. The nature of the service needed is chosen and described as specified with the customer. The desired date and time range for the visit are entered. The status of the request can be used to track the life cycle of the request's processing.

The system provides a fully functional module for warehouse management with the ability to define multiple warehouses, inter-warehouse transfers, audits, batches, etc. Additionally, a barcode generator can be developed to store information about the brand, model, and serial number of an item. This information can be fed to a label printer to label machines with no barcode.

• Contracts register includes date of signing, date of entry into force, renewal dates, sites, service charges, commitments for warranties, and other details.
• Generation of a contract template in Word format with pre-filled data, whose general clauses can be additionally adjusted according to the agreements reached.
• Registry of Service Level Agreements (SLAs) - how many days/hours one has to respond for each service (and time the request should be completed for, if possible).

For service teams, the system provides a mobile application running on the Android operating system, employees can use to manage the requests assigned to them. They can approve, reject, or hold requests, enter data from work on each request, attach "before" and "after" photos, create protocols for the visit and work performed. The system can send notifications to the mobile application.

Dealers have access to the system without the need to purchase licenses. Profiles are created by the company using the system, which provides the data to the respective partners. Dealers can see the equipment provided to them, the equipment sold by them, submit service requests, receive information about upcoming maintenance of sold machines, create warranty cards, as well as create service orders and track their progress.

After each out-of-warranty service performed by a company's in-house technician, a sale is created in the system from which an invoice can be issued. The system has a fully functional financial module for issuing invoices, registering payments, and tracking the liabilities of customers and suppliers.

The system offers the capability for integrations with other systems, both internal and external to the organization.