- The necessity for swift and efficient customer service greatly influences customer satisfaction with the provided products and services and increases their loyalty. Achieving this is only possible with a clearly defined process for the reception, processing, and completion of each request.
- Coordinating service teams who need to visit numerous sites through phone calls and text messages can lead to oversights or unmet deadlines.
- Providing timely feedback to clients regarding their requests requires time and concentration.
- Managing service requests, subsequent protocols for performed activities, warranty follow-ups, and financial documents in various systems is time-consuming and capital-intensive.