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CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

nZoom can be set up as a fully functional CRM system for the management of sales processes, marketing, customer care and technical support.

The software enables quick access and good systematization of information related to the company’s contractors:

  • Systemized data about customers and contact persons and segmentation.
  • Structure and automate the sales process.
  • Marketing campaigns management and monitoring their results.
  • Managing customers’ communication and organization of their electronic files.
  • Managing the processes of handling complaints or providing technical support.
  • Project management and task assignment and supervision.
  • Sales reporting and analysis by customer, segment, product over period etc.

And this is only the beginning. As CRM solutions differ from other business software solutions, we have attempted to provide a more detailed account of our vision of CRM solutions and its specifics in our blog. If you are in the process of selecting a CRM, we would be happy to hear from you to clarify your specific requirements. Companies of all sizes and industries have already entrusted us with the successful management of their sales or customer service process.

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THE CLIENTS WHO PUT THEIR TRUST IN US

We keep our word and we honour our commitments. This has helped us gain the trust and build long-term partnerships with established Bulgarian and global companies.

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