The system provides a Clients module with an electronic file for each customer. Each client's record includes the services provided to them and the service account manager.

Clients can have multiple account managers. These managers can add internal approve requests either through a client portal or directly through the system. Managers have access only to the requests of the company they represent.

Customers can have multiple facilities, each with its own set of features (type, address, business hours, etc.);

• The system includes a form for quick entry of service requests. In the request, different statuses can be set, each indicating the stage of the service cycle.
• Based on the SLAs set within the system, a deadline for the completion of the request is calculated. The system might also have features for both algorithmic and manual assignment of tasks.
• This structured approach helps in streamlining the workflow, ensuring accountability, and maintaining service quality according to predefined standards.

The system provides various reports for monitoring and tracking the progress of requests by client/office, employee, status, and deadline.

The system generates protocols for work performed by technicians.

• Registering contracts and recording date of signing, effective date, renewal date, facilities, rental price and service charge, rents, indexing, commitments for warranties, etc. 
• Creating annexes with a retroactive date that change the terms of the contract and issue credit and debit notices for invoices already issued. 
• Generating a Word contract template with filled in data, the general clauses of which can be further adjusted according to the agreements made. 
• Monitoring the validity periods and degree of utilization of submitted bank guarantees. Register of Service Level Agreements (SLA) – how many days/hours a response requires (what time the request must be completed for).

• Inventory description with parameters such as warranty, purchase date, supplier, price, specific parameters according to the type of purchased inventory.
• Allocation of inventory to an employee or location. 
• Recording of services performed on the inventory. 
• An inventory file with all operations related to it.

The system provides a mobile application compatible with the Android operating system, through which employees can manage the requests submitted to them or create requests on their own. Through the app, they can approve, decline, or hold requests, enter data from the work on each request, attach "before" and "after"' photos, create protocols for visits and work performed. The system can also send notifications to the mobile application.

The system provides clients with access to a client portal. It allows for the submission of requests, management and tracking the progress of existing requests, as well as direct communication with the manager of the site.

• The system facilitates automated issuance of periodic invoices based on contracts. 
• Monitoring of payments for invoices, overdue amounts, automation of the process (sending reminders or resending an invoice on the due date, etc.). 
• Entry and classification of expense invoices according to the needs for financial analysis and the requirements for submission to the accounting system. 
• Defining revenue and expense items and their additional analytics (e.g., by objects), cost centers (which accumulate revenues or expenses), and monthly budgets for revenue and expense items. 
• Tracking of budgeted versus actual performance. 
• Report on amounts due for services and customers. Reports for comparing turnovers for two periods. 
• Screen for sending official letters to remind about overdue invoices with a choice of the content of the email and the official document from texts predefined by you. 
• Presentation in a reference form of information about the volume of service charge expenses by types of properties and the average price per square meter for a certain period of months.

The system provides a fully functional module for warehouse management that allows for the definition of multiple warehouses, inter-warehouse transfers, audits, batches, serial numbers, and expiration dates for items, reservation of goods, and acceptance and delivery protocols. The warehouse management is integrated with the operational module of the system - for example, when issuing a protocol for work performed and materials used, the system can deduct the listed items from the corresponding warehouse.